1. Refund Eligibility

We offer refunds for our services under the following conditions:

• Request is made within 30 days of purchase
• Service has not been fully utilized
• Technical issues that cannot be resolved
• Duplicate charges or billing errors

2. Non-Refundable Items

The following items are not eligible for refunds:

• Services that have been fully delivered
• Custom or personalized services
• Digital products that have been downloaded
• Services purchased more than 30 days ago

3. Refund Process

To request a refund, please follow these steps:

1. Contact our support team at support@startup.com
2. Provide your order number and reason for refund
3. Wait for our team to review your request
4. Receive confirmation and refund processing details

4. Processing Time

Refunds are typically processed within 5-10 business days after approval. The time it takes for the refund to appear in your account depends on your payment method:

• Credit/Debit Cards: 3-5 business days
• PayPal: 1-2 business days
• Bank Transfer: 5-7 business days

5. Partial Refunds

In some cases, we may offer partial refunds for:

• Partially used services
• Services with minor issues that don't warrant a full refund
• Subscription services (prorated refunds)

6. Subscription Cancellations

For subscription services:

• You can cancel your subscription at any time
• Cancellation takes effect at the end of the current billing cycle
• No refund for the current billing period unless eligible under our refund policy
• You retain access to services until the end of the paid period

7. Disputes and Chargebacks

Before initiating a chargeback with your bank or credit card company, please contact us directly. We're committed to resolving issues quickly and fairly. Chargebacks may result in account suspension until the dispute is resolved.

8. Contact Information

For refund requests or questions about this policy, please contact us:

9. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the new policy.